Through your use of any of our Services, you consent to the practices described in this Policy.
This Policy does not apply to information collected by or provided to third parties. For example, we often collect and transfer Personal Information to our sponsors, partners, and other third parties (collectively, “Partners”) and we act as a service provider for our clients, promoters, and/or teams (“Clients”) when we sell tickets on their behalf. The use of information collected through our Service shall be limited to the purpose of providing the service for which the Client has engaged THE JOY or as our Clients otherwise approve. Similarly, when using our Services you may visit other merchants (e.g. unaffiliated ticket sites) through links on our Services. Each of these parties may collect and use your Personal Information differently from us. Please take a moment to review the privacy policies of third-party sites before you disclose information to them. THE JOY is not responsible for their actions regarding your information.
Types of information that may be collected
How is this information collected and used?
We generally collect information from you in the following ways:
Transaction Information If you place an order on our Services, we or our Partners will ask you to complete an order form that will request certain information from you, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We or our Partners will use this information to complete the transaction that you have requested, e.g., to deliver the information, products or other services that you order, and to send you a record of your transaction. Please note, when we collect information through our Services, we will collect the information on behalf of ourselves and our Client or Partner. We will provide the information to that Client or Partner the time of sale. Our policy does not govern their treatment of your information.
When you purchase a ticket or other merchandise
The Personal Information that may be collected from our customers in completion of a ticket, product and/or service purchase, may include, but may not be limited to: customer’s first and last name, first and last name of the credit card owner, credit card billing address, credit card number, credit card security code, credit card expiration date, customer’s shipping address, phone number, and email address. If a customer sends us personal correspondence, such as emails or letters, we may collect such information into a file specific to you. Please note, when we collect information through our Services, we will collect the information on behalf of ourselves and our Client or Partner. We will provide the information to that Client or Partner the time of sale. Our policy does not govern their treatment of your information.
Newsletters, Emails, Social Media
We may offer newsletters and/or other communications to share information with you about the Services, about us and our affiliates and subsidiaries, or about our business partners, advertisers and sponsors. You may receive a newsletter from us or our Partners or Clients (as appropriate) either by purchasing a ticket, registering for a particular newsletter, offer, or category of offers (e.g. Partner/Client offers), or in conjunction with a special feature for which you have registered through the Services. You may cancel your subscription by following the instructions provided on the Services, in the designated area of the newsletters or emails, or as specified in a mobile communication.
We will also send you service-related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance or if we need to provide information about an event for which you have purchased tickets, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.
Contests or Sweepstakes
Surveys or Voting
Automatic collection when you access our Services
Cookies, tracking, and interest-based advertising
Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our site. Please be aware that you are providing your Personal Information to these third parties and not to THE JOY.
How we process the information we collect
To whom the information may be disclosed
Information we collect may be accessed by a variety of parties, depending upon the purpose for which the information was provided and the context in which the information was provided, or in accordance with your choices (for example, when you opt-in to receive Partner offers). We reserve the right to share your Personal Information with our current or future affiliated entities, subsidiaries, and parent companies. We may also share your Personal Information and other information with trusted third parties, such as our Partners, sponsors, or their affiliates and subsidiaries and other related entities for marketing, advertising, or other commercial purposes, and we may occasionally allow third parties to access certain Sites for marketing purposes. In addition, if you purchase a ticket on our Sites or through links we provide, your Personal Information may be shared with event promoters or otherwise in accordance with this Policy.
Your Ticket/Right Purchases
When you purchase a ticket, we may be contractually required to provide your Personal Information to the host of the applicable event (“Event Host”) so that they may communicate with you about the event you are going to attend.
Under these circumstances, we cannot offer you the option to opt-out from having your information passed to the Event Host or other third party. Event Hosts and other third parties are not subject to the provisions of this Policy, which means that they may use your Personal Information for purposes other than contacting you about the event you are going to attend, unless you contact them and request otherwise.
Our Service Providers
How we secure your Personal Information
We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that we cannot be liable for the actions of third parties to whom we may transfer your Personal Information in accordance with this Policy, or third parties to whom you directly provide your Personal Information (such as when you purchase a ticket from a third party through links on our Services). Furthermore, please remember that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure.
Links to other Websites and Services
A special note for parents concerning privacy
Our Services are not intended for use by children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13.