FAQs

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AGE RESTRICTIONS

Each show varies, but will be clearly marked if it is an age restricted show. ‘All Ages’ means there are no restrictions. Any show marked 16+, 18+, 21+ will require a valid ID for entry to show proof of age. Anyone wishing to purchase or consume alcoholic beverages must be 21+ with a valid ID. We accept photo IDs as well as the LA Wallet App.

BAG POLICY

Purses and small bags are allowed in the venue and are subject to search upon entry. No outside food or drinks are permitted. Empty water containers are allowed. No knives, mace or weapons of any kind are allowed.

CAMERA POLICY

ONLY small profile cameras with non-detachable lenses are allowed at shows without a valid Photo Pass. Some events may have further restrictions on photography and/or cameras which will be clearly noted with the show & ticketing information.

COVID 19

The Joy Theater no longer requires proof of Covid-19 vaccinations or negative Covid-19 tests, unless otherwise required by an artist for their upcoming show.

If you are planning to attend or purchase a ticket to an upcoming show, we ask that you visit that show’s event page on TheJoyTheater.com to see what Covid-19 policies might be in place, as each show may have different restrictions.

Stay tuned to The Joy’s social media accounts and website for the most up-to-date information.

FOOD AND BEVERAGE

The Joy Theater has multiple premium full bars on all levels for our guests. Outside food and beverage is not permitted.

PARKING

We are located at 1200 Canal St in downtown New Orleans near numerous parking options on the street, in lots, & in parking garages. The Joy Theater is on the corner of Canal St & Elk Place. The Joy does not own or operate a dedicated parking lot for public events.

TICKETS & BOX OFFICE

Our Box Office is only open on show days.

It will open 1 hour prior to the door time. Door times for each show can very and guests should check event times listed on the ticketing page.

A portion of the online service fees are still applied for box office ticket purchases. Customers generally save $2.50-$6 per ticket when purchasing at the Joy Theater box office.

No, currently only tickets for events at the Joy Theater are available for purchase.

Tickets may be purchased online at www.thejoytheater.com by selecting the event on our calendar.

Additionally, our Box Office will be open 1 hour prior to show door times.

Unless otherwise noted on the ticket, we are primarily a general admission standing room venue. Seating in the lower and upper balcony vary by event and are often sold as premium seating offers.

If you have ADA needs, please contact us in advance at [email protected] to make special arrangements.

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