FAQs

Our team is always happy to assist with any ADA accommodations to ensure the enjoyment of all of our guests.

There are ADA and companion seat tickets available for purchase for all ticketed events. Those tickets can be filtered on our ticketing site at the time of purchase. If there are no longer any available at the time of your purchase, don’t fret. Please just reach out to us at [email protected] and let us assist you.

For any ADA seats located in the balcony, there is an elevator for access.

If you have any special requests, please reach out to us at [email protected].

Each show varies, but will be clearly marked if it is an age restricted show. ‘All Ages’ means there are no restrictions. Any show marked 16+, 18+, 21+ will require a valid ID for entry to show proof of age. Anyone wishing to purchase or consume alcoholic beverages must be 21+ with a valid ID. We accept photo government issued photo IDs as well as the LA Wallet App.

Purses and small bags are allowed in the venue and are subject to search upon entry. These should not exceed 12″ x 6″x 12″ in size. We do not have a clear bag policy.

No outside food or drinks are permitted. Empty water containers are allowed. No knives, mace or weapons of any kind are allowed.

There is no coat or bag check for most events.

ONLY small profile cameras with non-detachable lenses are allowed at shows without a valid Photo Pass. Some events may have further restrictions on photography and/or cameras which will be clearly noted with the show & ticketing information.

If you are interested in a media/photo pass, please contact [email protected].

The Joy Theater has multiple premium full bars on all levels for our guests. Outside food and beverage is not permitted.

We do allow empty water bottles, and there are water fountains on all levels for filling up.

We do accept all major forms of credit cards and apple/android pay.

There is no ATM onsite.

Lost something at a recent event? Don’t worry, give us a ring at (504) 766-8051 and leave us a message with a description of the item, show attended, and the best way to reach you, and we’ll do our best to get it back to you!

You can also reach out to [email protected] to contact us.

We are located at 1200 Canal St in downtown New Orleans near numerous parking options on the street, surface lots, & and parking garages. The Joy Theater is on the corner of Canal St & Elk Place. The Joy does not own or operate a dedicated parking lot for public events.

We are conveniently located on the Canal streetcar line and New Orleans RTA bus lines for those planning to use public transit.

For 50 guests or 1200 guests, the Joy can accommodate private events of any size. From cocktail receptions to private concerts, we can host it all.

You name it! Social, Corporate, Wedding Ceremonies & Receptions, Rehearsal Dinners, Engagement Parties, Non-Profit Galas, Birthday Parties, Conferences, Meetings, Seminars, Team Building, Product Launches, Press Conferences, Networking, Conventions, Award Programs, Graduations, Faith-based Services, Anniversaries, Reunions, Bar/Bat/B’Nai Mitzvahs, Sweet 16, Quinceañera, Green/Eco Events, Sports Activations, Festivals…so anything and everything!

All caterers are welcome; however, The Joy Theater works with some of the best caterers in New Orleans. Be sure to ask about out our preferred catering list. Caterers must sign a catering agreement, submit a business license, and insurance 60 days prior to the event. Catering arrangements may be organized independently or through The Joy Theater.

No, but because the Joy Theater holds its own liquor license, we can fully customize any bar or beverage package to suit your needs, including off-menu special requests and rare finds. We can work directly with any beverage company to arrange sponsorship and donations.

Day or night, the Joy Theater is the ultimate downtown venue to host your corporate event or experiential activations. The open layout and outstanding audio visual amenities make presentations, meetings, and keynote speakers a great fit for our space. The wrap around bar and entertaining atmosphere make evening festivities a huge hit.

No, all ages are welcome at any privately hosted event at the client’s discretion.

We love private events! Our team has helped create some of your favorite live moments and memories. Let us help you curate your perfect experience. 

Just a short walk away from the famous French Quarter, the Joy is one of the original remaining beacons of New Orleans’ historic Theater District. It offers a variety of seating configurations and floor plans to transform our space into your space for your next event, big or small. Our experienced team has produced shows with some of the biggest artists on the world’s biggest stages, and we want to work with you to create your perfect event. Get started here.

No, currently only tickets for events at the Joy Theater are available for purchase.

Tickets may be purchased online at www.thejoytheater.com by selecting the event on our calendar.

Additionally, our Box Office will be open 1 hour prior to show door times.

Unless otherwise noted on the ticket, we are primarily a general admission standing room venue. Seating in the lower and upper balcony vary by event and are often sold as premium seating offers.

If you have ADA needs, please contact us in advance at [email protected] to make special arrangements.

Our Box Office is only open on show days.

It will open 1 hour prior to the advertised and scheduled door time. Door times for each show can vary and guests should check the event listing for the specific show.

A portion of the online service fees are still applied for box office ticket purchases. Customers generally save $2.50-$6 per ticket when purchasing at the Joy Theater box office in person.

For cancelled and rescheduled events, there is usually a 30-day window to request refunds via your original form of purchase.

All other instances are on a case by case basis.

For any assistance with refunds and exchanges, please reach out to [email protected]